Privacy Policy - Sacred River

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Sacred River respects your privacy and is committed to protecting your personal data. This policy explains how your information is collected, used, and kept safe.

Who I am
Sacred River is a small, independently run Reiki and crystals business operated by one practitioner.

What information I collect
I may collect the following information when you interact with Sacred River:

• Name and contact details (email, phone number)
• Appointment and booking details
• Any wellbeing information you choose to share for Reiki sessions
• Purchase details when buying crystals
• Payment information (processed securely via third-party providers)
• Website usage data (such as cookies, if applicable)

How your information is used
Your information is used to:

• Book and manage Reiki appointments
• Provide safe and appropriate Reiki treatments
• Process and deliver crystal orders
• Communicate with you via bookings, orders, or enquiries
• Maintain business and financial records

Confidentiality
Any personal or wellbeing information shared during Reiki sessions is treated with the utmost respect and kept strictly confidential.

Legal basis for processing (UK/EU GDPR)
I rely on the following lawful bases:

• Consent – when you provide personal or wellbeing information
• Contract – to fulfil Reiki bookings or product purchases
• Legal obligation – for record-keeping and accounting purposes

How your data is stored
Your data is stored securely using password-protected devices and trusted service providers. Only I have access to your personal information.

Third-party services

I may use trusted third-party services to operate Sacred River, such as:

• Payment processors (e.g. Square, Stripe, PayPal)
• Booking systems
• Email providers

These providers only process your data as necessary and have their own privacy policies.

How long I keep your data
I keep personal data only as long as necessary, including:

• Client and financial records for up to 6–7 years (for legal and insurance purposes)
• Enquiry details for a shorter period unless ongoing contact is required

Your rights
You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise any of these rights, please contact me using the details below.

Cookies
If my website uses cookies, they are used to improve your browsing experience. You can control cookies through your browser settings.

Contact
If you have any questions about this policy or your data, please contact:

Sacred River
Email: hello@sacredriver.co.uk

Updates to this policy
This policy may be updated from time to time to reflect changes in the business or legal requirements.